Who is trying to do what?
Name the customer or staff role, their starting point, their device context, the desired finish, and how they get help.
Kickoff card
A short, honest field note is more useful than a polished requirements document built on assumptions. Describe what happens now, who is involved, and where the route breaks.
Name the customer or staff role, their starting point, their device context, the desired finish, and how they get help.
Describe the message, document, request, payment, approval, or record that moves—and how it is lost, delayed, duplicated, or misunderstood.
Identify people, operations, language, data, providers, transactions, or public-service dependencies without inventing market facts.
List the live site, software, spreadsheets, channels, accounts, source access, vendors, and production behavior already in use.
Name business, language, data, payment, tax, content, security, and release reviewers available to the project.
Describe the journey, device, state, record, support outcome, monitoring, handoff, and rollback that should be verified.
Send the field note
Do not send credentials, private keys, card data, government identifiers, health records, or production exports through ordinary email. We can agree on a safer exchange method if needed.