Bring one recent example of the problem.

What to include

• The task you want a customer or staff member to complete.
• The current website, software, spreadsheet, messages or paper steps.
• Where information is missing, copied twice or difficult to find.
• The users, language needs, devices and connection conditions that matter.
• The deadline, project approver and result you want to test.

Start with ordinary information

Describe account and provider names without sending access credentials. Use an invented example instead of a private customer record. We can agree on a suitable exchange method if the project needs more detail.

Review the Ghana planning guide or send a short message.