Project context ยท Ghana
Plan around the people using the service.
Do not assume every customer has the same device, connection or support needs. Describe the users you intend to serve and test the important tasks with representative examples.
Make the essential task easy to reach
Identify the information a person needs first, the language they understand and how they get help. Keep essential instructions clear on a small screen.
Handle interruptions
If your users encounter connection changes, shared devices or long waits for documents, agree how they save work, return to it and understand whether it was received. Test those situations before launch.
Confirm transactions and responsibilities
Agree approved currency display, provider accounts, refunds, staff access and the people who can approve the result. Use your organisation's actual process instead of broad assumptions about the country.
Use the country guide and official starting points to prepare questions, then discuss the work.