Make payment status clear to customers and staff.

Agree what the customer is buying

Confirm the price, currency, service or product, delivery expectations and refund terms. Your finance team and advisers supply the tax and invoice requirements.

Keep the order and payment together

Record the provider reference and show whether the payment is pending, confirmed, failed or refunded. A second click or delayed notification should not create a second order or fulfilment.

Give staff a way to resolve a mismatch

Compare the internal order with the provider record. Make unmatched payments, refunds and disputes visible to the person responsible for following them up.

Test the difficult cases

Check an interrupted connection, abandoned checkout, delayed confirmation, declined payment and refund using authorised test tools. Provider eligibility, fees and settlement are confirmed directly with the provider.

See the Bank of Ghana starting point for questions your responsible team can investigate, or discuss a payment integration.